The following are general rules and guidelines for events at the Mesa Arts Center and may vary from show to show. Please consult the Mesa Arts Center Box Office for event-specific rules and guidelines.

SECURITY AND SAFETY POLICIES
All persons and items entering the Mesa Arts Center are subject to search. Mesa Arts Center management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.

Screenings will be performed by trained professional contracted security staff and may include, but are not limited to:

• Visual screening
• Bag, case, coat, and hat screenings
• Hand-held magnetometers
• Walk-through magnetometers and/or threat detection systems

Theater Events Bag Policy

Mesa Arts Center Theater Events Bag Policy

• Clear Plastic, Vinyl, or PVC Bags (Max Size 12” x 6” x 12”)
• Small Bag/Clutch Approximately the size of a Folded Piece of Letter Paper (Max Size 8.5” x 5.5”)

There is no on-site storage for unauthorized bags or items.  Please do not bring any of the above-listed prohibited items with you.

Prohibited Items

FOR EVERYONE’S ENJOYMENT AND SAFETY, THE FOLLOWING ITEMS ARE NOT PERMITTED:

• Outside Food or Beverage including alcohol
• Illegal Substances and paraphernalia
• Weapons of Any Kind including firearms, knives, tasers, etc.
• Fireworks or incendiary devices of any kind
• Harmful chemicals such as mace, pepper spray, etc.
• Posters or large signs (larger than 8.5” x 11”)
• Professional Cameras / Audio Recording Devices
• Laser pointers
• Balloons, Silly String, Selfie Sticks
• Airhorns, vuvuzelas, or other noise makers
• Bags, Purses, or Backpacks That Do Not Adhere to the Mesa Arts Center Bag Policy
• Animals that do not provide a service or task as defined by the Americans with Disabilities Act
• No professional cameras, flash cameras, or recording devices are allowed in the theaters. Additional restrictions may apply. 

The Following Items Are Permitted:

• 2 Sealed Bottles of Water per Person, up to 20 oz.
• Bags that adhere to the Mesa Arts Center Bag Policy

The following exceptions will be made after a proper inspection for:

• Diaper bags
• Oversized medically necessary items
• Equipment of media outlets by Mesa Arts Center Staff

Ticket Fees and Taxes

The Facility Restoration Fee and State of Arizona sales tax are included in all ticket prices for Mesa Arts Center produced and presented events. Service charges and delivery charges also apply.

Facility Restoration Fees:

Ticket price $0.01-$21.00 = $1 per ticket fee inside ticket price.

Ticket price $21.01+ = $3-$4 per ticket fee inside ticket price.

Service Charge Fees:

Service Charges apply to Internet, phone, mail, and In-person/walkup sales.

Net Ticket price $0.00 - $21.00 = $3.25 per ticket.

Net Ticket price $21.01 - $29.99 = $5.50 per ticket.

Net Ticket price $30 - $44.99 = $6.00 per ticket.

Net Ticket price $45 += $6.50 per ticket.

Net Subscription Package price = 10% per bundle

Delivery Charge Fees:

$0 for print-at-home, email delivery

$3.00 fee for will call

$3.00 fee per order for mail delivery

$10 per order for subscription order

Exchange Fee:

Exchanges are only offered to Mesa Arts Center Members. A $2.00 fee per ticket may apply. Must be an exchange within the same performance.

State of Arizona Sales Tax:

6.3% for Mesa Arts Center productions

8.3% for-profit rental companies

Refunds and Cancellations

There are no refunds on tickets unless an event is canceled and not replaced. Refunds are made to the original purchaser. If and when this occurs, Mesa Arts Center makes every effort to contact patrons to advise them of the change.

All artists, dates, times and programs are subject to change without prior notice.

Group Sales 

Group sales are available on select shows. Group sales are available online, over the phone and at the box office. Please visit the event page or call the box office at 480-644-6500 for more information. Group sales reservations are also available with a 20% non-refundable deposit that goes towards the order. Final payment on group sales reservations are due one (1) month prior to performance start date. Group sales discount does not apply to individuals or organizations that are reselling tickets to individuals outside of their group. Ticket reselling from group sales orders that violate our Ticket Reseller policies (See Ticket Resellers policy below), are subject to cancelation. 

Gift Certificates / Gift Card

Gift Cards are redeemable for Mesa Arts Center Performances, Art Studio Classes, and Members Circle Memberships. Not redeemable to The Store, or concessions at Mesa Arts Center. Gift Cards are non-refundable. Gift Certificates / Gift Card cannot be exchanged for cash, check or credit.

Exchanges

Member Circle patrons have the privilege of exchanging tickets for another performance within the same season. Member Circle patrons may return their tickets no later than 48 hours prior to a performance and select a new event within the same season for a $2 ticket exchange fee.

Lost Tickets

Mesa Arts Center Box Office can reprint lost tickets at no charge. Tickets can be issued to the original purchaser with valid ID. Tickets will be kept at will call for you to pick up.

Tickets for Children

Regardless of age, everyone must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. Some performances are not recommended for children under specified ages. Please consult the individual producers and presenters of Mesa Arts Center events.

Services

The Mesa Arts Center Box Office provides a wide range of services. If you have a question or need that is not listed, please contact us at 480-644-6500.

Credit Card Sales

The Mesa Arts Center Box Office DOES NOT accept unsigned Credit Cards. The Mesa Arts Center, under the City of Mesa, follows the strict regulations from American Express, Visa, MasterCard and Discover on signed cards. “See ID” is not an acceptable form of signature. A refusal to sign means the card is still invalid and cannot be accepted. Please contact your credit card holder for policy information.

Ticket Resellers

Arizona Revised Statutes §13-3718, prohibits ticket reselling "within two hundred feet (200ft) of an entry to the stadium, arena, theater or other place where an event is being held, or of the entry to a contiguous parking area" (Arizona Revised Statutes §13-3718). This 200ft restriction includes, but is not limited to, the entire city block of which the Mesa Arts Center Campus is located (Bordered by Main Street, 1st Avenue, Center Street, and Sirrine Street). Any abuse of the Arizona Revised Statute or acts of sales associated with fraudulent tickets will be subject to immediate cancellation of all current and future accounts connected to offender and is subject to legal action.

Ticket resellers, ticket exchange, ticket reseller websites, and ticket brokers are not recognized ticketing agents of the Mesa Arts Center. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost, or stolen ticket that is not valid for admittance. Anyone who purchases tickets from a third-party reseller or ticket broker does so at his or her own risk.

Tickets to events at the Mesa Arts Center must be purchased through the Mesa Arts Center, MesaArtsCenter.com, Founding Resident Companies or authorized vendors, Mesa Arts Center Box Office, or official fan club sites. Mesa Arts Center cannot guarantee authenticity of tickets obtained through unauthorized sources: admission cannot be guaranteed, and the venue cannot contact you regarding time changes, show cancellations, etc. Mesa Arts Center does not condone the unfair and misleading practices of ticket brokers who profit at the expense of true fans.

RESELLERS BEWARE: IN PERSON ID VERIFICATION MAYBE REQUIRED FOR FRUAD PREVENTION. ELECTRONIC TICKETS MAY ALSO REQUIRE IN PERSON ID VERIFICATION AND WILLCALL PICKUP FOR ENTRY. Mesa Arts Center reserves the right to reissue ticket barcodes on previously delivered tickets, including mailed and e-tickets, and require ID VERIFICATION and WILL CALL PICKUP. There are no Refund on tickets that have been reissued to Willcall pickup or tickets that require ID verification.  Will Call tickets may only be picked up by the original account-holder with valid photo ID. Ticket orders found to be in violation of our reselling policies maybe be cancelled and tickets voided. Any known or suspected broker orders and ticket barcodes maybe be automatically void on the night of the performance without notice. Any ticket holder with invalid tickets purchased from a reseller will be presented with documentation of voided tickets and denial of entry, and will be provided instructions on how to request a chargeback from their credit card company. Entry requirements are subject to change. By purchasing tickets to Mesa Arts Center events, you agree to abide by entry requirements in effect at the time of the event. Please see full policy information at: MesaArtsCenter.com/Policies