Mesa Arts Center All-In Ticket Pricing & FTC Policy

Effective May 12, 2025, ALL events at Mesa Arts Center must comply with the Federal Trade Commission’s (FTC) regulations on transparent ticket pricing (FTC Trade Regulation Rule on Unfair or Deceptive Fees, 16 CFR Part 464). ​The FTC has finalized the Rule on Unfair or Deceptive Fees," commonly referred to as the "Junk Fees Rule." As it relates to the Mesa Arts Center, this rule mandates that all businesses, partners, promoters, rental clients, and sales outlets clearly and conspicuously disclose the total price of live-event tickets, whenever they offer, display, or advertise these tickets. The “total price” includes the maximum total that a consumer must pay for the live-event ticket including all fees or charges, and any mandatory additional goods or services.

The final rule is set to take effect on May 12, 2025.

Mesa Arts Center will be transitioning to an All-In Ticket Pricing for all events in the next month. All events scheduled on or after May 12 will follow these new policies. All events on MesaArtsCenter.com will be updated to reflect the total price as required by the rule (All-In Pricing).

Full Price Disclosure Requirement:

To ensure transparency for ticket buyers and compliance with federal guidelines:

1. All advertised ticket prices must use the total price – This includes service charges, restoration fees, any goods or services that are required to be purchased by a consumer along with a ticket, and any other fee or charge required to be paid; all of which need to be included in the total advertised ticket price.
2. Shipping/Delivery Fees & additional Taxes – Additional governmental fees (such as taxes) and shipping charges incurred to send a physical ticket to a consumer do not need to be included in the total price (Such as WILLCALL OR MAIL). However, the amount of any such fees or charges will be disclosed, along with its nature and purpose, in the final amount of payment.
3. All Printed Material prior to May 12, 2025 – Printed material does not need to be retracted or updated, unless reprinted on or after May 12, 2025. Any materials printed on or after May 12, 2025, must comply with the Rule on Unfair or Deceptive Fees.
4. Notes on Marketing & Promotional Material - While we are required to display the total price whenever a price is mentioned in promotional materials, website listings, or advertisements, this does not mean that a price must be included in every advertisement. You can simply exclude the price altogether, allowing Mesa Arts Center, or your website event page to provide the pricing information instead. Please be aware that if you choose to display the total price and the final amount of payment, the final amount of payment must be displayed as prominent or more prominently than the total price.

For any questions or further clarification, please contact your event coordinator or rentals@mesaartscenter.com

Please find more information on the FTC ruling below: https://www.federalregister.gov/documents/2023/11/09/2023-24234/trade-regulation-rule-on-unfair-or-deceptive-fees

https://www.ftc.gov/system/files/ftc_gov/pdf/r207011_udf_rule_2024_final_0.pdf

Mesa Arts Center has posting this information online at: MesaArtsCenter.com/policies. We have created a customer facing page descripting the details of All-In Pricing that you can share with your customers:

Mesa Arts Center Adopts All-In Ticket Pricing - Starting in 2025

Mesa Arts Center is committed to providing transparent and fair ticket pricing for all our patrons. In line with the new rules from the Federal Trade Commission, we are excited to announce that starting May 12, 2025, all ticket prices displayed for Mesa Arts Center events will reflect the full Ticket cost upfront. All-In Ticket Pricing means the price you see when selecting your tickets will be the total price—no surprises at checkout. Taxes, if applicable, may still apply at checkout. Shipping/Delivery Fees are presented at checkout with each delivery option. 

Why Service Fees and Charges Matter

Mesa Arts Center, owned and operated by the City of Mesa, is dedicated to making the arts accessible to everyone. The service fees and charges included in ticket sales directly support the operational costs of our venue, helping us maintain our state-of-the-art facilities, provide quality customer service, and bring diverse artistic experiences to our community. These funds ensure that we can continue presenting outstanding performances, exhibitions, and arts education programs for all in Mesa.

Mesa Arts Center is proud to be a home for a wide variety of performances, serving as a premier venue for local and national artists and presenters, community theater and performing organizations, and our own internally curated season called Performing Live. Whether you’re attending a world-class concert, a local theater production, a comedy show, or a dance performance, we strive to provide a seamless and enjoyable ticketing experience. We are committed to our mission: to create meaningful arts experiences in Mesa for everyone. Every ticket purchased supports this mission, allowing us to continue providing vibrant cultural experiences and educational opportunities for the entire community.

Mesa Arts Center is not affiliated with any third-party ticketing reseller companies. To ensure the validity of your tickets and to receive the best possible service, we strongly recommend purchasing tickets only through the official Mesa Arts Center website or box office at www.MesaArtsCenter.com.

Purchasing from unofficial sources may result in invalid or overpriced tickets, and we are unable to assist with any issues that arise from third-party purchases.

For more details on our ticketing policies and service fees, visit: www.mesaartscenter.com/Policies

We look forward to welcoming you to Mesa Arts Center—where the arts come to life, with transparent and honest pricing.